Director's Report: DEBRIEF PART 2: Technical Details
and the Future

(Updated: Friday 5th March 5:00PM)
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Datacenter Power Failure [Resolved]
Posted 20:14 04-Mar 2010
19:37 - Power circuit failed in the datacenter, knocking out 3 servers. Service was slow as two of the servers were webservers, leaving web access restricted in speed. Client access and inbound email are both unaffected as no mail servers were on the failed circuit.


20:07 - All affected servers back online, web access stabilising across the webservers. Service may be a little slow for the next 10-15 minutes as users online are redistributed over available webservers.
Temporary access issues
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Email Service News
March '10
     20:14 04-Mar - Datacenter Power Failure [Resolved]
     10:37 03-Mar - Temporary access issues
     01:29 03-Mar - Thursday Emails Redelivery +Service Maintenance Notice [COMPLETED]
     10:48 01-Mar - Attachment Issues (Resolved)
February '10
     19:18 28-Feb - Mail between Saturday 20th - Thursday 25th
     10:59 26-Feb - Temporary Access Problems [Resolved]
     23:41 23-Feb - Outbound Email Issue [Resolved]
     21:17 22-Feb - Mail Filters and POP Downloads
     11:50 22-Feb - Inbound Email Delays (Resolved), SMTP issues (Resolved) Secure SMTP Issues (Resolved) Helpdesk Issues (Resolved)
     10:30 22-Feb - Client (SMTP) Sending Issues
     02:07 22-Feb - Sunday Service Update
     15:51 21-Feb - Phishing Email "Your Account Update"
     14:20 21-Feb - Restore Update
     01:56 21-Feb - Attachments Issue and Restore Update
     15:56 19-Feb - Service Issues [Resolved]
     08:38 19-Feb - Phase 2 - Good Overnight Progress
     16:06 18-Feb - Phase Two Begins (Restoring Old Email)
     12:14 18-Feb - Phase One Completing
     12:07 18-Feb - Phase 1 Restore Underway
     12:07 18-Feb - Emergency Forwarding Live
     12:04 18-Feb - Major System Failure Ongoing Recovery
     12:04 18-Feb - Emergency Server Upgrades
     12:03 18-Feb - Mail Access Offline [Recovered]
     12:31 17-Feb - Client (SMTP sending) Issues
     09:54 17-Feb - Phishing Email "Dear Webmail User"
     12:54 01-Feb - Database Outage [Resolved]
     12:04 01-Feb - General Slowness [Resolved]
January '10
     10:28 25-Jan - Saturday Webmail Outage [Resolved]
     10:03 21-Jan - Webmail Outage [Resolved]
     09:42 20-Jan - Help Articles
     16:49 12-Jan - Service Issues
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